A human-centered approach to innovation that draws on a designer’s toolkit
The study of the nervous system and brain function
The study of how psychological factors feature in decision making
Our workshops are not a drill. We unpack and answer real briefs and business challenges on the day, so you and your teams can see the impact client centricity can have on your day-to-day and your bottom line.
You’ll discover insights from behavioural economics and neuroscience which reveal the hidden, subliminal processes that happen behind all successful client interactions. So you’ll be able to predict behaviours.
We walk you through evidence-based best practice guides, and borrow simple, effective and scalable tools from the world’s top client centricity practitioners to help you embed change with ease.